Incidents are logged on paper
Forms are filled in after the shift and typed up later, if at all.
All solutions
Health and aged care
Incidents and care reviews with nothing missed.
When something happens to a resident or client, the right people need to know, the right steps need to happen in time, and the evidence needs to be ready for review. Kiln runs that process the same way every time.
Today
How the work runs now. And why it is slow.
Notifications depend on memory
Whether the family, the clinical lead or a regulator is told depends on who is on shift.
Evidence is scattered
When an auditor asks, the story is pieced together from emails, forms and notes.
With Kiln
How Kiln runs it. Step by step.
- 1
Report it
Staff report the incident from a phone or form, and the workflow starts straight away.
- 2
Classify it
Severity is set, an owner is assigned, and anything that may be reportable is flagged.
- 3
Tell the right people
The clinical lead and family are notified, with every call and message logged.
- 4
Review and close
Follow-up actions are tracked to completion and the full record is kept.
Connected
Works with what you run.
Kiln connects to the systems health and aged care teams usually use. Nothing is replaced and nothing is migrated.
- Microsoft
- Microsoft Teams
- Microsoft Outlook
- Microsoft SharePoint
- Care system
- Rostering
More in health and aged care
Other processes we automate.
- Incident reports
- Consent forms
- Care plan reviews
- Feedback and complaints
- Audit evidence
What changes
Less chasing. More done.
The right people, in time
Notifications go out as soon as an incident is classified.
An owner on every incident
Nothing sits unassigned, and overdue reviews are escalated.
Ready for audit
Every step and decision is on one record, ready when it is needed.
Next step
Tell us your automation problem. We'll help you solve it.
The approval that lives in someone's inbox, the report rebuilt by hand every month, the spreadsheet nobody wants to touch. Describe it in a sentence or two. We'll come back with how we would run it in Kiln, connected to the systems you already use.